Forum Discussion

Richard13's avatar
Richard13
SMARTY Pioneer
10-04-2024

So many questions!

Hi I signed up with Smarty on the 6th for myself and the wife and got the sims on the 9th I then activated mine with no problem and as we are both keeping our numbers I ported mine across first and on going to do the wife activating sim I got a message on the dashboard saying awaiting number, and after contacting someone I have been asked for no end of ID confirmation including photo ID, so now I am becoming suspicious of all the questions and still have no number or sim activation for my wife's phone!

4 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    10-04-2024

    Richard13  We are Community Forum members like you and do not actually work for Smarty. That means we have no access to your account.

    If you web chat with the Support Team, you should not need tone suspicious as you will be directly in contact with Smarty.

    • Richard13's avatar
      Richard13
      SMARTY Pioneer
      10-04-2024

      I was basically just asking what others thought of the situation, and if anyone had experienced similar, not help with it.

      • MSF's avatar
        MSF
        SMARTY Guru
        11-04-2024

        Richard13  It sounds like your wife's sim ws taking a while to activate from what you say here. That can happen and sometimes can take a while. As JJP2RidesAgain says, if you were trying to deal with your wife's account, it seems quite right that Smarty would want to verify your right to do that - GDPR? 

        Did you activate her sim on a separate account or as a 'nickname' account within a group that you manage?