Forum Discussion

Parndee_1932892's avatar
Parndee_1932892
SMARTY Pioneer
26-10-2023
Solved

Smarty not connecting in Dibsi

Hi I have changed the settings in mobile network per your note and also enabled roaming but I still cannot connect to the network in Dubai 

6 Replies

  • Parndee_1932892's avatar
    Parndee_1932892
    SMARTY Pioneer
    27-10-2023

    Hi I have a £10 monthly rolling contract direct debit 

    • MSF's avatar
      MSF
      SMARTY Guru
      27-10-2023

      Parndee_1932892  Your monthly money buys a Smarty plan but that can only be used in the UK or in the EU when roaming.

      If you want to roam anywhere else (e.g. Dubai) then you need to add extra credit to your account to pay for all usage. Details are shown in the Price Guide https://cdn.smarty.co.uk/files/SMARTY-Price-Guide.pdf?_gl=1*1r9xn96*_ga*OTI5NTcxNTk4LjE2OTM3NDM3MTI.*_ga_D8LNLN41LX*MTY5ODQwMTQ5OC41My4xLjE2OTg0MDE2MzUuMC4wLjA.

      United Arab Emirates covers Dubai and that is band 3 so that will cost £1 per megabyte (NOT gigabyte) and £2.50 per minute to call or 40p for a text - in addition it's £1 per min to receive a call.

      You will need to add a load of cash to your account unfortunately. Possibly best to rely on free wifi wherever you can find it.

      • Parndee_1932892's avatar
        Parndee_1932892
        SMARTY Pioneer
        27-10-2023

        Thanks for your reply MSF it is very helpful I think you’re right just  stick with WiFi 😃

  • Chalkychap's avatar
    Chalkychap
    SMARTY Trendsetter
    26-10-2023

    Have you got any credit added on your SMARTY account Parndee_1932892

    You can't use your plan's UK allowances to roam in Dubai.

     

    • Parndee_1932892's avatar
      Parndee_1932892
      SMARTY Pioneer
      27-10-2023

      Hi I have the UK £10 rolling monthly contract unlimited calls & 60g data is that not sufficient to roam in Dubai ? Do I need to purchase an add-on has well?

      • Bubblesthefish6's avatar
        Bubblesthefish6
        SMARTY Maverick
        27-10-2023

        No, Dubai isn't included in roaming as it isn't in the EU. You will need cash credit to roaming and data will charge per MB