Forum Discussion
Smarty keeps crashing my Santander online login
Hi
Smarty is sporadically not enabling me to logon to my Santander account, it throws me out when entering my passwords etc. Sometimes I can get into the accounts screen but then it crashes when clicking on any one of my accounts. Logging into Lloyds works with no problems.
This has only happened since I have started with Smarty. I have replaced the SIM card in the router with my previous EE SIM and I have not encountered any problem logging into Santander and clicking on and opening an account. Therefore, it seems Smarty is the problem.
Smarty being a “no frills” provider does not yet offer a telephone helpline.
Santander should have explained to you what they mean by an IP address jumping. Even dynamic IP changes don’t tend to change within minutes.
IF you are confident with using VPN software, you could try using a VPN connected to a UK server when using Santander Online banking. That may solve your issue.
23 Replies
Latecomer to this conversation.
Had the same issue connecting to Santander. Set a static IP in my router but didn't help with signal stability. Did the VPN in Edge allow access to your Santander account? Thanks for any feedback.
A few things to consider, from someone who has been using technology for over 45 years (yes that is 45):
Have you considered that it might be Santander that is not recognising Smarty, meaning you end up where you are?
Just because another phone provider is recognised by Santander doesn't mean it follows that it is Smarty or others are recognised by their software!
If you have another providers SIM, that works, then why not use that one?!
Hi
I am still having problems login on to Santander, so I went to to a neighbour who also uses 3 used his laptop and had the same problem logging in.
I have phoned Santander technical department and explained the problem and I was told that they could see the IP address was jumping and that was the problem. She said to contact my ISP provider.
Is there a phone number that is available to contact Smarty or 3 technical department.
Or is there a solution you can help me with.
Any help would be appreciated.
Smarty being a “no frills” provider does not yet offer a telephone helpline.
Santander should have explained to you what they mean by an IP address jumping. Even dynamic IP changes don’t tend to change within minutes.
IF you are confident with using VPN software, you could try using a VPN connected to a UK server when using Santander Online banking. That may solve your issue.
I had considered that it might be Santander that is not recognising Smarty, I phoned them yesterday but then I assumed it was a problem that was affecting everybody, Santander said they could not see a problem. Now that I know there is no problem using EE SIM in the router I'll try contacting Santander tomorrow and explain the situation.
The reason I don't want to use EE is that their download speed is only 2 to 5Mbps whereas I get up to 23Mbps with Smarty.
Being a novice it is good to get another person opinion thank you.
Hi
Smarty is sporadically not enabling me to logon to my Santander bank account, it throws me out when entering my passwords etc. Sometimes I can get into the accounts screen but then it crashes when clicking on any one of my accounts. Logging into Lloyds bank works with no problems.
This has only happened since I have started with Smarty. I have replaced the SIM card in the router with my previous EE SIM and I have not encountered any problem logging into Santander and clicking on and opening an account. Therefore, it looks like Smarty is the problem.
Please note am not using my mobile to logon to Santander bank, I am using my computer.
Any help is much appreciated, Thank you
IIRC correctly, you previously posted about having issues with 1.1.1.1 warp VPN ?
I wonder if it’s the VPN that’s causing you the issue ?
No that wasn't me.
