Forum Discussion

Vestoffon's avatar
Vestoffon
SMARTY Rookie
08-02-2023

Smarty account problems !!

Hi is smarty got serious account problems when you port in a number the port completes but dashboard shows account is closed sim half working no help from smarty just **bleep** excuses 

3 Replies

  • George's avatar
    George
    Team SMARTY
    08-02-2023

    Hi Vestoffon,

    Sorry to hear you are having these issues, for this as it is account specific you will need to contact our team who will be able to investigate this for you. smarty.co.uk/contact

    • Vestoffon's avatar
      Vestoffon
      SMARTY Rookie
      08-02-2023

      I have contacted admin team on chat every day for 4 weeks same **bleep*** answer the team is working on for 4 weeks!!!!!! no news or update  what is wrong sim half working cant make calls to some numbers

      • George's avatar
        George
        Team SMARTY
        08-02-2023

        This sounds like it might be a split port, can you ask the team to tag me in the chat?