Forum Discussion
KwokLo_4078151
14-04-2026SMARTY Pioneer
Sim
Hi I’ve recently joined and requested an e-sim and have got my mobile number ported. All was successful and I also got a SIM card in the post. I did put the SIM card into my phone and since then no o...
MSF
14-04-2026SMARTY Guru
KwokLo_4078151 I cannot see any harm in taking out the physical sim and then hopefully the esim will be the primary and only sim. You could also simply disable the physical sim in the Settings first to check that all is good.
Although I do not profess to be an expert, iff you think about it, the physical sim probably is no good because it has been converted into an Esim and I guess that the network no longer recognises it.
KwokLo_4078151
14-04-2026SMARTY Pioneer
Ok I will give that a try but I will talk this through with my son as I don’t have the mobile with me. Many thanks