Forum Discussion
SIM problem after network outage.
Hey Smarty_Pants, I was affected by the recent incident affecting the Three UK core network.
For me, just powered off my handset for ~15 minutes - after restart, SMARTY mobile services worked as before.
So my replacement SIM arrived today, activated it, and hey presto all working perfectly. Hope my experience helps others in same / similar situation.
Just to add also good help and customer service from SMARTY in sorting the issue.
Smarty_Pants I can't speak about the outage as I did not suffer it. However, the suspension of account is a security measure to protect anyone using your account if they have stolen a sim.
Hi.
Thanks for the info.
Yes l understand the security measure, but that should only be if you were reporting lost / stolen phone / SIM, in my case none of that applies. I think in a case such as mine where a customer reports a problem with their SIM that can't be resolved any other way but with a replacement SIM, their service should remain active until the replacement SIM arrives then once the new SIM is activated online by the customer the old one is deactivated at the same time, thus saving customer inconvenience.
Smarty_Pants Surely, if your sim is not working, what's the problem with the account being suspended until you activate the replacement? It would certainly stop anyone who had stolen your sim from using it.
If you have reported a problem with the sim, it won't work presumably and so why is the account being suspended an issue?
