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Vladimi_2738662's avatar
Vladimi_2738662
SMARTY Pioneer
15-06-2026

Sim card

Hello.I have damaged my sim card.Pop up to the store and by a new one.How to deal and what to do in order to activate it and place it on the place of old one?Thanks

 

1 Reply

  • MichaelP's avatar
    MichaelP
    SMARTY Moderator
    18-06-2026

    Hello Vladimi_2738662​,

    If you need to replace your SIM card, you are not required to purchase one, as replacements are provided free of charge. 

    You can request this via your Smarty dashboard:  Menu > Accounts Settings > Manage Plan > Replace SIM.

    Otherwise, our support team can also arrange this for you: https://smarty.co.uk/contact.

    Michael