Forum Discussion

DavidWi_1984787's avatar
DavidWi_1984787
SMARTY Pioneer
17-04-2023

Signing in to account

Hi can anyone help why is it every time I go on Smarty app I have to sign in  and get a code sent to me regards Dave 

App

3 Replies

  • Rooster_No1's avatar
    Rooster_No1
    SMARTY Maverick
    17-04-2023

    They rely on a cookie being stored on your device.... I asked this very question last week, but didn't get a logical reply...   

    Annoying isn't it  ?   ğŸ™„

    • Chalkychap's avatar
      Chalkychap
      SMARTY Trendsetter
      17-04-2023

      I use the iOS version of the SMARTY app, which I leave running on my iPhone. 

      It appears to work, although occasionally selecting something in the "You" section of the app requires re-authentication, i.e. sign-in with 2FA.

      What was the web chat explanation for 2FA being needed for every app sign-in? 

      Personally, I don't trust the SMART app - I've discovered and reported some bugs to SMARTY, which haven't been fixed yet.

  • Chalkychap's avatar
    Chalkychap
    SMARTY Trendsetter
    17-04-2023

    I believe SMARTY have to use two-factor authentication when you sign-in to your account because they store your payment card details online.

    It's possible the SMARTY app could be designed differently though, but the SMARTY app is relatively new compared to the SMARTY online account portal.