Forum Discussion
Shady practice on SMARTY
Hi UserXYZ
Thanks for getting in touch.
We do offer a '14 Day Money Back Guarantee' with all of our plans and one of our friendly Customer Care Experts will be happy to process this for you. You can contact them here: www.smarty.co.uk/contact.
The team will process the cancellation for you and ensure a refund is issued to you, however, in line with our Privacy Policy, we are allowed to retain some of your data for a period of time. You can view our Privacy Policy here and if you have any questions on it, feel free to contact our Data Protection Team at dpa@smarty.co.uk.
Best wishes,
Louis
SMARTY
Please accept my apologies. I was wrong to believe you; my mistake. It looks I gave you too much credit. The replacement SIMCard was theoretically sent last Thursday via Royal Mail 1st class, but I still haven't received it ... and YES, Royal Mail delivered today other letters but NOT the SIMCard from Smarty because probably it has never been sent.
Thanks for replying. I know I can recover the money; I have no worry regarding the money I paid.
On the flip side, how does your reply answers to the issue I presented ? This is what I found on your website: "If you have completed a payment and ordered a SIM, you’ll need to activate it first. Then, follow these steps to leave SMARTY."
Maybe I'm not capable to understand basic English but it says very clearly that if I want to delete the account, I have to activate it first. In my case I don't even have a SIM to activate.
Anyway, the option to request a SIM replacement is now active and I requested a replacement. Hopefully this one will arrive. I consider the case solved. Is there a way to delete this post ?
