Forum Discussion

UserXYZ's avatar
UserXYZ
SMARTY Commentator
19-06-2024

Shady practice on SMARTY

It seems that if you want to delete your account you MUST activate a service which cannot be used.

"How do I delete my account?

If you have completed a payment and ordered a SIM, you’ll need to activate it first. Then, follow these steps to leave SMARTY."

In my case: I paid for a service, the SIM was not sent or it was sent to La-La Land, and while I can recover my money by opening a dispute on PayPal (as they haven't honoured their obligation), I'll still have the account active which includes my personal details. Of course, I can activate the service but WHY should I do this if I haven't received the SIMcard in the first place ?

8 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    25-06-2024

    UserXYZ  Multiple posts about the same thing do not really make a difference to the outcome.

    • UserXYZ's avatar
      UserXYZ
      SMARTY Commentator
      26-06-2024

      After a long discussion and attachments with screen captures, we found a discrepancy between what was showing on my account and what was officially registered. Problem solved now.

      • MSF's avatar
        MSF
        SMARTY Guru
        27-06-2024

        UserXYZ  Not so shady then.

  • UserXYZ's avatar
    UserXYZ
    SMARTY Commentator
    20-06-2024

    PROBLEM SOLVED. Please DELETE this post.

  • LouisK's avatar
    LouisK
    SMARTY Moderator
    20-06-2024

    Hi UserXYZ 

    Thanks for getting in touch. 

    We do offer a '14 Day Money Back Guarantee' with all of our plans and one of our friendly Customer Care Experts will be happy to process this for you. You can contact them here: www.smarty.co.uk/contact. 

    The team will process the cancellation for you and ensure a refund is issued to you, however, in line with our Privacy Policy, we are allowed to retain some of your data for a period of time. You can view our Privacy Policy here and if you have any questions on it, feel free to contact our Data Protection Team at dpa@smarty.co.uk. 

    Best wishes,

    Louis 
    SMARTY

    • UserXYZ's avatar
      UserXYZ
      SMARTY Commentator
      24-06-2024

      Please accept my apologies. I was wrong to believe you; my mistake. It looks I gave you too much credit. The replacement SIMCard was theoretically sent last Thursday via Royal Mail 1st class, but I still haven't received it ... and YES, Royal Mail delivered today other letters but NOT the SIMCard from Smarty because probably it has never been sent.

    • UserXYZ's avatar
      UserXYZ
      SMARTY Commentator
      20-06-2024

      Thanks for replying. I know I can recover the money; I have no worry regarding the money I paid.

      On the flip side, how does your reply answers to the issue I presented ? This is what I found on your website: "If you have completed a payment and ordered a SIM, you’ll need to activate it first. Then, follow these steps to leave SMARTY." 

      Maybe I'm not capable to understand basic English but it says very clearly that if I want to delete the account, I have to activate it first. In my case I don't even have a SIM to activate.

      Anyway, the option to request a SIM replacement is now active and I requested a replacement. Hopefully this one will arrive. I consider the case solved. Is there a way to delete this post ?

  • JJP2RidesAgain's avatar
    JJP2RidesAgain
    SMARTY Centurion
    19-06-2024

    Google how to raise a complaint with Smarty

    This is the Smarty community forum - We are smarty customers, we do not work for Smarty, so of course do not have access to other customers accounts.