Forum Discussion
Second week of No Connection
I know that this current problem is out of the hands of Smarty directly as it an issue with just one transmitting mast in west Cumbria and that Three is doing their best to gain access to the mast which is on private land owned, I am given to understand, by the Nuclear Decommissioning Authority who are allegedly denying access.
I just wondered how many members around the area of Whitehaven are affected (I know all Three customers here definitely are)?
If you are local to this area and have had constantly no connection or a weak data signal since January 20th please reply to this Post. Thanks
Well it's been a stressful 40 days since contractors accidentally sliced through the supply cable for Albion Square transmitter mast but finally normal service has resumed.
I have submitted a further (and hopefully final) claim for compensation.
25 Replies
Well it's been a stressful 40 days since contractors accidentally sliced through the supply cable for Albion Square transmitter mast but finally normal service has resumed.
I have submitted a further (and hopefully final) claim for compensation.
I've just contacted Smarty to ask for a month's refund as still no service. They gave me £3.67 and were most unhelpful. They now have a fix date of 5/3. EE customers seem to be reporting that it's fixed so all a bit confusing.
EricHaw_2255501 How much did the original plan cost and did you lose the whole month?
The plan is £20 a month. As below the service has been down for 40 days. I must have been connecting to another mast as occasionally, I got a very slow service with drop outs. But because I showed usage they wouldn't refund fully.
Well the new cable was installed on Saturday 21st but I don't think the transmitter has been reset yet cos there is still no signal and my OpenSignal app cannot see the mast even when I am using WiFi immediately in front of the madt
Please bear in mind this is just me reading the EE forum who seem to get more info than we do but allegedly engineers are digging over the weekend and restoring the power supply to the mast on Albion. Probably another false dawn but just thought I would update everyone.
I have been done to the mast this morning and true enough the electrician is busy feeding in the new supply with labourers sweeping the pathway where presumably the new cable has been buried.
Fingers crossed it may be up and running again today. January 20th to February 21st a long time with no signal. I've never drunk so much coffee than I have during the last few weeks. I'm almost on first name terms with most of the Costa staff 🤣
I've just been looking at the EE forums, seemingly they use the same mast as well as Vodafone. Their customers have now been given a date of 20/2 for repair. This looks like it could roll on for some considerable time. As reported above a contractor has severed an electric cable. This now has to be completely replaced.
February 11th ( having passed yet another date given for normal service to resume ) and still no signal despite my friend and neighbour being told by Three yesterday that the mast was fixed and all he had to do was restart his phone .... but that made no difference.
I'm in Whitehaveb and haven't had a signal since at least Jan 20th. Paying £40 a month to get nothing unless I find a WiFi access point (but what's the point in that when the whole point is to be connected anywhere!) I'm seriously considering going somewhere else because this is ridiculous in the 21st century!
Foxtrot0mega Firstly, I'm not clear why you are paying £40 when the dearest plan on Smarty is £20 (when not on promotion).
Secondly, the mast is run by Three and so Smarty have limited ability to do much about it. EricHaw_2255501 has found the anticipated fix date to be 10 Feb, so presumably some serious problem.
Let's hope February 10th (tomorrow) is this time correct 🫰
Yes due to the outage in Whitehaven, which was the OPs original question. I finally got through to customer service and the fix date is the 10/2 (information for the OP). I am just trying to help.
Not really relevant to the OP. The issue is a service outage in Whitehaven. The OP was asking if anyone else was having issues not whether Smarty is suitable for broadband.
EricHaw_2255501 Yes, I get that. It was your "I use it for broadband in my flat and reception is appalling" that I was referring to.
Same here. I use it for broadband in my flat and reception is appalling. I've tried to contact Smarty but a waste of time on their chat. No response. Seemingly EE having similar issues.
EricHaw_2255501 I think the is why Smarty specifically mention that mobile data is not a replacement for broadband.
I never said that it was. Just helping the OP.
