Forum Discussion

Ceiri's avatar
Ceiri
SMARTY Pioneer
25-07-2023
Solved

Roaming suddenly not working

Hi all I cross border roam between Northern Ireland and the Republic of Ireland a lot, usually without any problems. Yesterday when i left the house in ROI my phone went "offline" and kept asking me...
  • Ceiri's avatar
    Ceiri
    28-07-2023

    Hi

    Thanks for replying. Yes I did all the standard checks/resets etc. In desperation I removed the data add-on I'd bought and bought a new one and that seems to have sorted it out.  So it seems that for some reason the first data add-on caused the glitch 🤷

MSF's avatar
MSF
SMARTY Guru
26-07-2023

Ceiri  Have you checked the network status for smarty and for the network that you normally use in ROI?

Ceiri's avatar
Ceiri
SMARTY Pioneer
28-07-2023

Hi

Thanks for replying. Yes I did all the standard checks/resets etc. In desperation I removed the data add-on I'd bought and bought a new one and that seems to have sorted it out.  So it seems that for some reason the first data add-on caused the glitch 🤷

  • MSF's avatar
    MSF
    SMARTY Guru
    28-07-2023

    Ceiri  That sounds even stranger! How did you 'remove' the data add-on once it was active?

    BUT don't forget that the data add-on cannot be used for EU roaming (but it would be fine when on a N. Ireland mast). You would need to buy a data roaming pass for either one or three days - please chock out the price guide.

    Certainly worth checking this out with Support team via web chat as they can look at your account.