Forum Discussion
Solved
Roaming in France works on one sim not another
Hi all, this one has me puzzled and wonder if anyone can help. I have two Smarty SIM cards, let’s say 1 and 2. 1 is my main one I’ve had for two years and works in France, calls and data. Sim 2 I got...
Thanks. In case anyone stumbles across the same experience, I reached out to Smarty support and my account has a data promotion. I'd exhausted the base data, and the promotional data is not included for EU roaming so I couldn't use that - which is why it appeared I still had data available.
So if your account has promotional data you can't use that while roaming in the EU. I bought a data addon (1Gb for £1) and it worked perfectly.
Problem solved!
