Forum Discussion
Reset account connected.toy email address.
Hi,
About half a year ago, I ordered a smarty SIM which I lost after activating the account.
Now I want to order a new SIM, but my previous smarty number is still associated with my email address..
I have tried contacting support but that did not resolve the issue, I was as told to allow some time for the number to disappear from my account. But 19 weeks later, the number is still there.
I tried contacting smarty again, but I can't seem to get a conversation going. I'm just going around in circles.
How do I reset my account so I can order a new SIM and associate a new number with my email address?
1 Reply
ImranFa_2153540 I wonder if it would be better to order a replacement sim - this would have the same number.
Please see this article: https://help.smarty.co.uk/en/articles/1215834-what-to-do-if-your-sim-card-gets-lost-or-stolen
If you leave it much longer, there is a chance that the existing sim/number will be deactivated but you normally receive an advisory email 40 days before that point.
