Request for SIM Card Deactivation and Replacement

Subject: Request for SIM Card Deactivation and Replacement

Dear Customer Support Team,

I regret to inform you that I have lost my mobile phone and am currently facing a serious access issue. Unfortunately, I am unable to recall the login credentials for my email account and other applications.

At the moment, access to my email account requires verification via my phone number. However, since my SIM card was lost together with my phone, I am unable to complete this verification. At the same time, in order to request a replacement SIM card, I am required to access my email account. As a result, both processes have become interdependent and I am unable to proceed.

Therefore, I kindly request that you deactivate my previous SIM card and issue a replacement (duplicate) SIM card for my registered phone number. If possible, I would also appreciate it if the new SIM card could be delivered to my address