Forum Discussion

Lorrain_2427486's avatar
Lorrain_2427486
SMARTY Pioneer
09-12-2024

Rejoin Smarty after account has been closed

Hi,

My account has been closed but I would like to rejoin Smarty and get a new SIM card. However, it's not allowing me to purchase a sim. What can I do? I've tried a few times and when it gets to paying for the SIM and plan, it says there's an error. It's not my bank as I have authorised for Smarty to set up a DD, but the issue seems to be with Smarty themselves.  If anyone can help me resolve this I would be grateful.

Thanks

2 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    09-12-2024

    Lorrain_2427486 As you have been able to log into your account to post here, are you sure that it has been closed?

    When you log in, does 'My Dashboard" show a number? This is the number that smarty thinks you have and you could order a replacement sim.

    If this is not in fact the case, why not have a web chat with Smarty Support team to accurately work out your exact account status?

    • Lorrain_2427486's avatar
      Lorrain_2427486
      SMARTY Pioneer
      09-12-2024

      Hi,

      Thanks for your comment and suggestions. I think I'll try and speak to someone on their web chat as it's saying that my account is closed so I'm not sure what's happening.  It gave me a link to re-join which I clicked on. The order takes me so far to get another sim but no joy as it keeps coming up with an error message. 

      Thanks again