Forum Discussion

aide199's avatar
aide199
SMARTY Rookie
06-04-2023
Solved

Referral link issues

Good afternoon, I sent a friend of mine my referral link on the 25/2, he used the link to sign up to Smarty. 

I've since heard nothing from Smarty, so I've just contacted them asking where my £10 reward card email was and they just told me that my referral link was never used.  I know fir a fact that it was used by my friend as I was on the phone to him at the time he was doing it and using the link. 

What can I do,  as Smarty are basically saying there's nothing they can do

Refer a Friend
  • MSF's avatar
    MSF
    06-04-2023

    Did your friend get the £10 gift card? It's advertised here: https://smarty.co.uk/refer-a-friend

    If your friend didn't get it, then it may be that they didn't follow the link correctly. If they did, then this should be proof that you also deserved the advertised reward.

13 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    06-04-2023

    Did your friend get the £10 gift card? It's advertised here: https://smarty.co.uk/refer-a-friend

    If your friend didn't get it, then it may be that they didn't follow the link correctly. If they did, then this should be proof that you also deserved the advertised reward.

  • DennisL_1891318's avatar
    DennisL_1891318
    SMARTY Maverick
    23-05-2023

    I didn't get the referral either from a few weeks ago. I made sure the person signing up clicked on it first. They are now using smarty, but neither of us have received any confirmation that we will get a voucher.

    • MSF's avatar
      MSF
      SMARTY Guru
      23-05-2023

      Hello DennisL_1891318 . It can take up to 30 days I believe. If it has been longer, then you need to start a web chat with Support Team so that they can look at your account.

    • DennisL_1891318's avatar
      DennisL_1891318
      SMARTY Maverick
      25-12-2023

      I waited a couple of months and contacted support. They were very helpful. They said they had no record of the code being used but I showed them a screen shot off the text I sent (with my referral code) and they sent me the voucher. The other person had to ring support to get theirs.

  • AngelaKn_758515's avatar
    AngelaKn_758515
    SMARTY Pioneer
    11-04-2023

    Same as you I never used my £10 referral ethier can you update and send me a new link please 

  • Chalkychap's avatar
    Chalkychap
    SMARTY Trendsetter
    12-04-2023

    I guess it's either a genuine mistake by SMARTY, or SMARTY are being disingenuous offering rewards without being able to provide the rewards. Either way, seems it's #LessSMARTY, #MoreMalarkey. 

  • SharonB_1904669's avatar
    SharonB_1904669
    SMARTY Pioneer
    26-05-2023

    Same issue here, spent a few hours on webchat only to be told the referral link wasn't used. I know it was as I was there at time of set up. Don't know what else to do to get smarty to act.

    • MSF's avatar
      MSF
      SMARTY Guru
      26-05-2023

      SharonB_1904669  If you have some form of evidence, then you can start a complaint with Smarty and provide a copy.

      Was it a friend or relative who followed the link? Do they have emails acknowledging from Smarty?

    • Patrici_1991636's avatar
      Patrici_1991636
      SMARTY Pioneer
      16-06-2023

      Mine was used received email today to pick voucher but when u click on the link it takes you to sign in then nothing happens after that been on chat for over an hour and it's still not working. I must be doing something wrong 

  • KayEvans_770859's avatar
    KayEvans_770859
    SMARTY Pioneer
    01-06-2023

    hi

    I have the same issue.  The same has happened to me and i know 100% they used the link.  i’m beginning to think it’s a con.  i’m looking to go somewhere else now.  nothing but problems.  cheap for a reason me thinks!!

    • MSF's avatar
      MSF
      SMARTY Guru
      02-06-2023

      KayEvans_770859 . It's really not a con. The company are really too big to imagine that they would get away with such a thing.

      Again, if you actually have some evidence, do hit them with a complaint to get it sorted.

      Don't also forget that there are a huge number of us who have used Smarty for some time with no trouble - that must count for something!

      • KayEvans_770859's avatar
        KayEvans_770859
        SMARTY Pioneer
        02-06-2023

        since my original reply i have indeed contacted smarty (3rd time) and finally got a decent reply the promise of a credit of £10 for us both.  however i shouldn’t have had to go to such lengths in the first place.  how many others just give up i wonder.  i’m not a new user i’ve been with smarty for a number of years simply because they puffy back from the only signal i can obtain where i live and they are one of the few who let you use wifi calling.