Forum Discussion
Smarty to Smarty calls dropping
Can anyone help? My husband and I both just switched to Smarty. He's just got a new refurb phone and installed his Smarty sim, so we're not sure if the problem is his phone or Smarty network, but bas...
Hi every I had same issue a can't make call only contact on WhatsApp by call. 5g or 4g stable connection but unable to make any calls
LukaszW Did you check the Network Status for your area to see if there is a mast problem for calls?
Yes it's been good in last 2 years
At the end of December last year the problems started. No possibility of outgoing and incoming calls. We have 4 different phones and SIM cards in the family and everyone has the same problem. Resetting the phones and reconfiguring them does not help.
LukaszW Now that 3G has been turned off, a number of models of phone are not compatible with Smarty's 4G VoLTE protocol.
Please see: https://help.smarty.co.uk/en/articles/8985136-checking-if-your-device-is-4g-volte-compatible
