Forum Discussion
Lieberhonig
21-12-2022SMARTY Rookie
Smarty to Smarty calls dropping
Can anyone help? My husband and I both just switched to Smarty. He's just got a new refurb phone and installed his Smarty sim, so we're not sure if the problem is his phone or Smarty network, but bas...
LukaszW
11-02-2025SMARTY Pioneer
Hi every I had same issue a can't make call only contact on WhatsApp by call. 5g or 4g stable connection but unable to make any calls
- MSF11-02-2025SMARTY Guru
LukaszW Did you check the Network Status for your area to see if there is a mast problem for calls?
- LukaszW11-02-2025SMARTY Pioneer
Yes it's been good in last 2 years
At the end of December last year the problems started. No possibility of outgoing and incoming calls. We have 4 different phones and SIM cards in the family and everyone has the same problem. Resetting the phones and reconfiguring them does not help.
- MSF11-02-2025SMARTY Guru
LukaszW Now that 3G has been turned off, a number of models of phone are not compatible with Smarty's 4G VoLTE protocol.
Please see: https://help.smarty.co.uk/en/articles/8985136-checking-if-your-device-is-4g-volte-compatible