Forum Discussion
Short Code use ….. there seems to be a missing step in user guidance for use of short codes .. 🤷♂️
AlNoMullarkey I just checked and the cost of the short code sms itself is 15p. doesn't that mean that you will need £10.15p in credit to make the £10 donation?
If you check out the Children in Need website, it says:
- For example, by texting the word FIVE to 70716, you will donate £5. Text messages cost the Donation Value, plus your standard network message charge (based on your service provider rates).
1. Check your account dashboard to see that credit is showing.
2. Check the short code cost tool - do you have sufficient credit?
3. If it still doesn't work, contact Smarty Support team via web chat.
This network keeps costs down by not having telephone support, which would be quite costly.
So, when the message about short codes now being available came through (YAY), I found that it wasn’t (BOO). I posted in the community about it and Smarty recommended that I reset my phone’s network settings (!), as this may work. I’ve since upgraded my phone and reset the network settings and I still can’t use short codes.
Michael_1932266 Does that apply to ALL short codes, or only one? You have an add on to pay for each of them (very few are free)
All (well, 3 different ones since upgrading my phone and resetting the network). My £10 add on is almost 18 months old. I haven’t been charged for the failure(s) to send.
Michael_1932266 That's most odd then. Did you manage to check that each of those numbers is correct with the original source e.g website, bank etc?
Oh no! I'm sorry these steps haven't worked for you so far. If you have tried the steps listed on our short codes guide here:A quick guide to shortcodes | SMARTY Help Centre. Then our customer care team are happy to help you at: https://smarty.co.uk/contact.
- Rachel
