Forum Discussion

LucyWil_1990115's avatar
LucyWil_1990115
SMARTY Pioneer
20-04-2023

Setting up phone for use abroad

Hoping someone can help. Smarty state that you need to do a 'one off' change to your Mobile Data Settings to use the phone abroad. They say to change both Mobile Data APN and MMS APN to: mob.asm.net....
MSF's avatar
MSF
SMARTY Guru
20-06-2023

SusanCl_2028632  My phone has Mobile Data APN set to mob.asm.net and no username or password and it has worked in EU on more than one occasion.

MMS APN is three.co.uk and other info as per help document.

SusanCl_2028632's avatar
SusanCl_2028632
SMARTY Pioneer
20-06-2023

That’s brilliant, thank you for your reply, I feel more confident that it will work now, knowing your settings are the same as mine.

spent all morning messaging 2 different Smarty people who got me trying lots of different things Ie. Resetting my phone etc etc but nothing would work to keep both Mobile Data APN & MMS APN with mob.asm.net in  🤷‍♀️ as soon as I pressed reset only one would stayed.

  • MSF's avatar
    MSF
    SMARTY Guru
    20-06-2023

    SusanCl_2028632  Glad that's sorted then. From memory, I have had service without problem in Spain (incl. Canaries) and France. I don't know about data speeds, but I haven't been aware of not being able to at least find what I needed.