Forum Discussion
Second week of No Connection
Well it's been a stressful 40 days since contractors accidentally sliced through the supply cable for Albion Square transmitter mast but finally normal service has resumed.
I have submitted a further (and hopefully final) claim for compensation.
Foxtrot0mega Firstly, I'm not clear why you are paying £40 when the dearest plan on Smarty is £20 (when not on promotion).
Secondly, the mast is run by Three and so Smarty have limited ability to do much about it. EricHaw_2255501 has found the anticipated fix date to be 10 Feb, so presumably some serious problem.
I paid £40 because I have myself, my husband and my 2 kids on smarty. I don't care who owns the mass there's been only 1 text about it and zero offers of compensation. When I'm out and about I should be able to use my phone as what if I'm in an accident around Whitehaven, I can't phone or get in touch with anyone.
Hope that answers your question!
Foxtrot0mega Yes, you have now explained why it is £40.
I think that you would need to ask for compensation because otherwise how would Smarty know that you had zero service? They don't know if you only use your phone in the home mast area or if you regularly travel away.
Rare is the network or service that never suffers a breakdown.
