Forum Discussion
Second week of No Connection
Well it's been a stressful 40 days since contractors accidentally sliced through the supply cable for Albion Square transmitter mast but finally normal service has resumed.
I have submitted a further (and hopefully final) claim for compensation.
I'm in Whitehaveb and haven't had a signal since at least Jan 20th. Paying £40 a month to get nothing unless I find a WiFi access point (but what's the point in that when the whole point is to be connected anywhere!) I'm seriously considering going somewhere else because this is ridiculous in the 21st century!
Foxtrot0mega Firstly, I'm not clear why you are paying £40 when the dearest plan on Smarty is £20 (when not on promotion).
Secondly, the mast is run by Three and so Smarty have limited ability to do much about it. EricHaw_2255501 has found the anticipated fix date to be 10 Feb, so presumably some serious problem.
Let's hope February 10th (tomorrow) is this time correct 🫰
14:50 10/2 still no signal 😢
I have had different reasons given to me for the reason of no signal. Heavy customer traffic, planned maintenance, weather when the fault is actually an electrical supply failure ( as reported in the news media) . Also four different dates given to me of when the mast will be fixed, each one has now passed.
I requested and received compensation for this month.
I have now been told that the downtime is due to an upgrade of the mast which will be completed "soon". I asked that since it will be "soon", could they suspend my recently acquired promotional plan until the signal was restored. The answer was yes I can suspend my plan but the promotion would be cancelled. 😡
I have been with Smarty for several years and until now have been completely satisfied with them, but this month I have only received 17 GB out of my 80 GB allowance (before loss of signal on January 20th).
My plan renews on 13th but to keep my promotion, Smarty expects me to pay for a service that they cannot provide.
I paid £40 because I have myself, my husband and my 2 kids on smarty. I don't care who owns the mass there's been only 1 text about it and zero offers of compensation. When I'm out and about I should be able to use my phone as what if I'm in an accident around Whitehaven, I can't phone or get in touch with anyone.
Hope that answers your question!
Foxtrot0mega Yes, you have now explained why it is £40.
I think that you would need to ask for compensation because otherwise how would Smarty know that you had zero service? They don't know if you only use your phone in the home mast area or if you regularly travel away.
Rare is the network or service that never suffers a breakdown.
