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Requested a SIM to be sent to friend. No info received re dispatch?
Hi everyone. I requested a SIM to be sent to my home address to give to a friend. This was around 3pm on the 9th August. I’m not sure if I’m supposed to receive an email to say the SIM is dispatched ...
To add, this was via the app on the “Refer a friend” option, where I get 2 free SIMs a month to send
LA9988 You could ask Smarty Support Team to check this via web chat. If you ordered it at 15:00 on 09/08 that was a Friday and late in the working day. Don't suppose much happens on the Weekends and so the request may have only been looked at yesterday Monday 12/08. Factor in how bad the postal service is these days.........
Hi thanks. I did try to go through the webchat, but as it’s not been 5 working days it wouldn’t allow me to go through to a person. It was more to do with me not getting any confirmation emails of the order or dispatch, but I’m not sure if I’m supposed to have these emails if I order through the refer a friend scheme?
