Forum Discussion

JoanneH_1942372's avatar
JoanneH_1942372
SMARTY Rookie
24-03-2023
Solved

Old Number not transfered over

I have used my PAC code but still havent had my old number transfered over. How do I resolve this?  
  • Chalkychap's avatar
    Chalkychap
    24-03-2023

    Best to ask the SMARTY web chat team to have a look at your account JoanneH_1942372. 

    Get in-touch at https://smarty.co.uk/contact, and scroll down to "Other ways to get help". The web chat agents work 8am - 8pm daily. That said:  

    1. When (date and time) did you give your PAC code to SMARTY? 
    2. After giving your PAC to SMARTY, did you get an email or text message about your number transfer request?

    Mobile number transfers are not instantaneous JoanneH_1942372, there can be several hours between your 'old' provider's SIM becoming inactive, and your number being ready to use with your SMARTY SIM. 

TessaMe_2354484's avatar
TessaMe_2354484
SMARTY Pioneer
16-11-2023
  • Did you get this resolved? I have fgs same problem and wish I had never moved to Smarty
  • MSF's avatar
    MSF
    SMARTY Guru
    16-11-2023

    TessaMe_2354484 This sounds like a 'split port' may have taken place.

    You need to web chat with Support Team and then raise a complaint if it is not rapidly sorted.