Forum Discussion
Number Transfer impossible
Been with smarty for one week and will be ending contract finding it impossible to switch my old number with smarty shocking customer service just dribbling the same message repeatedly.
The SMARTY customer support team should be able to process your PAC (from O2) manually on your behalf RobertH_1970330.
Is it possible your PAC (from O2) has expired?
A PAC is only valid for 30-days.
No got a new code today thinking there was a problem with code but same result
Hi Robert
I’ve referred a friend and they are struggling with the PAC fromO2 being accepted by SMARTY. Did you manage to get it fixed?
Sorry RobertH_1970330, if O2 gave you a new code it suggests the previous code from O2 had expired.
I'd suggest using the web chat to contact the support team so they can take your latest PAC (from O2) to link the number you want to keep with your SMARTY account.
