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Number porting didn't quite work - seeing old number sometimes
Hi,
I ported my number to SMARTY back in December. I only just noticed that SMS's sent to Samsung phones will show the number that my new SIM originally had rather than the number that I ported to ...
Contacted support on the web chat and they said to do this -
Reset your network settings.- Open your phone's Settings app.
- Tap System Advanced. Reset options.
- Tap Reset Wi-Fi, mobile & Bluetooth.
That did the trick. There was some other stuff about setting things in the messenger app and turning off WiFi which I somehow missed and just did that last bit above. It does mean I have to get all the WiFi passwords again and re-pair my bluetooth devices though! Ah well - sorted out
Are you able to manually change the 'unknown' to the correct number?
I've never been able to do that with android phones. In the olden days when I first switched over, I would put the SIM in an old dumb phone and I could do it there. Just got my old dumb phone charging up now! Wish I could remember where I put the SIM adapters so that I can put the micro SIM in the old big slot!
