Forum Discussion

PaulFar_1859400's avatar
PaulFar_1859400
SMARTY Maverick
26-02-2023

Number of rings before going to voicemail !

Good morning community, I wondered if you could help me? I have moved over from Vodafone to SMARTY obviously to try and save myself some money. My problem is my phone rings for 32 seconds before it ...
Emmanue_1314571's avatar
Emmanue_1314571
SMARTY Maverick
19-03-2023

Hello,
Call forwarding when unanswered timer.
General syntax: **61*voicemail_number**sec#
For a delay of 15s, dial: **61*+447782333123**15#
where sec value can be 5, 10, 15, 20, 25, 30.
To check if it is OK dial : *#61#
Regards.

  • ANZ_1762997's avatar
    ANZ_1762997
    SMARTY Maverick
    17-05-2023

    Hi -I have followed this and can get confirmation that forward call goes to voicemail number, but call cuts out after 15 secs instead of connecting with voicemail which I have already set up. 

    Smarty help team say the time to voicemail can't be changed. Has anyone changed it?

    • AlecEdworthy's avatar
      AlecEdworthy
      SMARTY Commentator
      18-05-2023

      Check that when you dial *#61# the response you get on your screen says "Forwards to +447782333123" and the number didn't accidentally get mis-typed when you set the timer.  If the number doesn't match this then try the setting code again and ensure you put the + sign in the string

      **61*+447782333123**15#

      • ANZ_1762997's avatar
        ANZ_1762997
        SMARTY Maverick
        28-05-2023

        Hi -I tried this. Does not work. Smarty help team tell me the time to voicemail cannot be changed on Smarty network. 30 sec wait is too long. Callers are irritated, may have to switch networks unfortunately.