Forum Discussion
Notifications only arrive when connected to wifi
Ok so support did not know how to solve this but I found the answer over on another site. It makes no sense but it might be useful for anybody else who runs into the issue, you have to go into your account settings and disable the adult content filter (so that adult content is allowed) and then reboot. Yes not ideal I know but I exhausted everything I could think of and everything smarty support wanted me to try. More details over here:
I don't have direct experience with the Pixel phone, but on my Samsung Galaxy phone a recent android system update caused a similar issue in some apps. E.g. a comms app used for work would still function but not alert be to new messages, diary entries etc.
It added additional settings/permissions for individual apps restricting what they could use GSM to do and defaulted to WIFI only as the connection was considered to be "metered"
In Android settings I was able to set the mobile data not to be considered "metered", and then permit the notifications to come through on an app by app basis.
Hope this helps!
Thanks. I have tried your suggestions but ended up doing a factory reset. Even that did not help. I bought a non-smarty SIM card and that is working fine , so I think it's something related to the SIM card or the recent downgrade from unlimited data. I'll have to speak with support I guess, or move away from smarty.
Ok so support did not know how to solve this but I found the answer over on another site. It makes no sense but it might be useful for anybody else who runs into the issue, you have to go into your account settings and disable the adult content filter (so that adult content is allowed) and then reboot. Yes not ideal I know but I exhausted everything I could think of and everything smarty support wanted me to try. More details over here:
This has worked for me, just got to get my £1 back, smarty took it from my debit account and then said it failed.
