Forum Discussion
Not being able to make or recieve calls
Just an update, the Sony Xperia 5iii is not on the list of incompatible phones, the xperia 5ii is, I have finally gone over to lebara, phone now works fine, making and receiving calls and smarty complaints was nice enough to give me a full refund for the 2 months I spent with them and supplying me with a PAC code, so would like to thank the complaints department for there help.
On another note i would like to see them put the Sony Xperia 5iii on their list of incompatible phones and advise there tech support guys on the issue so no one else has to spend ages resetting, checking and changing settings on their mobile with no gains
onthwagon It's not a question of blame. Smarty just don't support certain phones.
As forum members, we don't know why exactly., but you could raise it as a Complaint and they may give you detailed information.
So Smarty made that decision, knowing it's easier and cheaper to dump Smarty than buy a new handset. That's what I will do.
