Forum Discussion

LinhJul's avatar
LinhJul
SMARTY Enquirer
13-01-2026
Solved

No Signal Abroad

My sim worked well abroad. After 5 month with no plan, Smarty paused my service without notification. I updated plan and my plan reactivated. However, no signal right now. How can I fix this? (I did ...
  • MSF's avatar
    MSF
    14-01-2026

    You will need a web chat with Support Team. However, if your sim has been deactivated, then it may be that your number has also gone.

    Did you use the service after topping up on 28/07/2025?

    You say no notice was given - did you check Junk/Spam folder?

LinhJul's avatar
LinhJul
SMARTY Enquirer
17-01-2026

I'm pretty sure that no notice given because i check mailbox many times a day (even spam folder) I didn't use the service after topping up because i'm outside the UK. 

Can you please send me link to chat with Support Team (i'm able to chat with bot only and nothing resolved). My account on Smarty app still show my number 07xxxxxxxxx so my number hasn't gone.

Many thanks for your answerrr

 

DelDeeSmartE's avatar
DelDeeSmartE
Team SMARTY
19-01-2026

when you say 'after topping up' are you paying SMARTY each month for the service? I'd recommend speaking to one of the webchat team for advice here, the plans are supposed to be for short-term usage abroad.