Forum Discussion
No service with sim
MartinW_2646425 Once the sim is activated, it should work anyway - even though it does not have your own number ported in yet.
Still does not sound right. I don't see why it will be any better when your number is ported in - effectively same sim with a different mobile number.
You do not say if your account shows the active sim and an active Smarty plan.
Sim is activated and plan showing in my dashboard. Usage used whilst in my sons phone showing so absolutely confused
MartinW_2646425 Then surely it must be down to an issue with the phone.
Just out of interest, what phone do you have ?
I just wonder whether your phone is only 2G, not 4G or 5G compatible, which you would need to use for Smarty Mobile.
If your phone is compatible with Smarty, then I am stumped.
