Forum Discussion

YulianK's avatar
YulianK
SMARTY Community Manager
01-12-2023
Solved

[Network Issues] Service Update - Resolved

  We are aware that a small number of customers may be experiencing issues with our network this morning. Our engineers are working hard to fix this as soon as possible. We are sorry if ...
Network
  • DelDeeSmartE's avatar
    DelDeeSmartE
    02-12-2023

    Following yesterday’s network issue the majority of services have been fully restored. We are still observing around 1% of calls not placing correctly and our engineers are working to fully fix this. Data services are working normally. We are really sorry for any inconvenience caused.

  • Rebekah_150's avatar
    Rebekah_150
    04-12-2023

    The network issue has been resolved if you are still having issues please speak to our chat team for further assistance https://smarty.co.uk/contact available daily from 8am – 8pm.

DelDeeSmartE's avatar
DelDeeSmartE
Team SMARTY
02-12-2023

Following yesterday’s network issue the majority of services have been fully restored. We are still observing around 1% of calls not placing correctly and our engineers are working to fully fix this. Data services are working normally. We are really sorry for any inconvenience caused.

MartinD_1622308's avatar
MartinD_1622308
SMARTY Enquirer
04-12-2023

So how do we obtain compensation for service outage?