Forum Discussion
My pac code expires in 3 days
Angibobs PAC code normally is valid for 30 days. If it expires, order a new one from your old network.
Yes but I'd had the code a while
I added the code to my Smarty order. Will I be able to change it if I get a new code?
Been waiting a week for the sim.
Thanks
Angibobs Can you check to see if your old sim still works on the old network? If it has been moved to Smarty, then it won't work and you will know that Smarty have used the PAC to move your number.
It may be time to web chat with Support Team. They could issue a replacement sim if yours has been lost in the post and you will need to activate it according to instructions before it will work. On reporting it lost, your account would be suspended until the replacement is activated, so the lost one won't be of any use to somebody who finds it.
Thank you.
I'll contact wen chat
So, you entered the PAC code when you ordered your SIM card ?
I am guessing you followed the instructions on the webpage below :https://help.smarty.co.uk/en/articles/7019273-keeping-your-number
Which includes :
9. You will now receive a confirmation that we've got your details, as well as information about next steps.
Complete your order and wait for your SIM to be delivered.
Activate it before (3 working days) the PAC expiry date.
Once the SIM is active, we will bring your number to SMARTY within one working day, unless you choose a different date.
Usually, Smarty SIM cards arrive within 1 or 2 days, so in your case, you probably need to contact Smarty via webchat, explain the situation and see what they can do for you, as this the Smarty community forum, we are customers just like you, so don’t have access to account details etc.
If you can, it’s always best to use a PAC code as early as possible within its 30 day life, to avoid situations like this.
