maybe fourth time lucky. Where are the sims going to?

MSF  I got all the information from a Google search and added all the relevant links but when I pressed 'Reply' the whole post disappeared and so I added what I could remember. Thinking back on it, it may have been advice given by the AI 🤔 So Yes, you may be right that it is not possible 😕 but it may also be worth discussing it with an adviser to see if it can be done.

tonyGair_736458 I forgot to add:-
1) If a replacement SIM had been sent out then the account it is linked to would be suspended. It is worth checking if this is the case and if not then the request was not put through (the account will be reinstated once the replacment SIM is activated).
2) You can also order a replacement SIM through his account rather than going through the Live Chat....
https://help.smarty.co.uk/en/articles/12008637-how-to-replace-your-smarty-sim