Forum Discussion
maybe fourth time lucky. Where are the sims going to?
I have been getting in touch with SMarty at least three times now to tell them my son has lost hos phone and I need a new sim. I am assured sim is on the way and I never get it. Every time I get in t...
Hi tonyGair_736458
You can buy a new physical SMARTY SIM from large supermarkets, independent corner shops, or Amazon, and once you do you'll need to perform a "SIM swap" online with your existing SMARTY number to use the new SIM.
Buyng a new SIM from a shop and doing a SIM swap. There may be a small £ to purchase a SIM:-
- Purchase a physical SMARTY SIM card from a large supermarket e.g. Asda. Iceland, B&M stores, The Range or Sainsbury’s supermarket (they sell them for ~£1), or your local newsagent or Amazon
- Contact customer support via webchat to request a SIM swap and provide the new SIM's ICCID serial number to link it to your SMARTY number. It's a unique identification number that contains 19 or 20 digits and can be found on the SIM card surround.
https://smarty.co.uk/contact
Type 'talk to a person' in the dialogue box to connect to an adviser.
Hope this helps x
Decembersangel Aren't we talking about a Replacement sim here? Can you do that with a shop bought sim?
