Forum Discussion
Major Port-in Issues
PeterCo_2320933 I am in the same situation. I ported from giffgaff to Smarty and it's been pending from 6th October. Smarty is saying they are waiting for files from giffgaff. Something they seem to say to everyone. Did it finally happen for you? Have you filed a complaint against Smarty with Ofcom? Any advice you can give would be great.
Oh dear. My porting didn't happen on 1st November. I was told by Karan on the web chat same reasons as you, and others in this forum - it is becoming clear quite rapidly that the responses are scripted - awaiting files, problem is at the other end, etc. I am now fearful the port will be a disaster, and I'm already regretting my decision to switch to Smarty. If porting hasn't taken place already, can it be stopped? Might be a better option than being stuck, or getting split porting, or losing old phone number. This is horrible.
