Forum Discussion
Major Port-in Issues
I am also having a problem, I ported in my existing number and it worked for an hour, now it says no sim, Smarty say they're waiting for some files from my old provider, my old provider say its all completed successfully, none of the sims work and now I have no phone access, it's been 3 days and Smarty just say we'll let you know when it's working... anyone got a suggestion what I can do if they both blaim each other?
MarkAshf_131832 I am stuck as well. Switched my number over from giffgaff to Smarty. Smarty web chat agents keep telling that old provider is not providing files. I can't understand how can they have same problem with every service provider. Has the problem resolved for you? Did you complain to Ofcom?
Hi, did this ever get sorted as I am having the same problem for days now
I spoke to both providers and the old one said its all fine at our end says completed, smarty said its the other end... yesterday I tried a different sim in my phone (a friend's smarty) just to see if it was my handset or a configuration issue. Their sim had the same issue... a little more digging and it seems in my sim manager all sim slots are disabled. This is impossible as it will only let you save the settings with at least one enabled. So I enabled it and it worked. I'm assuming smarty pushed an invalid configuration on port maybe(?) but its up and running for me, maybe something you could check in your phone settings/sim manager
I am also in this situation, can you explain how I can investigate my sim manager, I am on iPhone XR my number appears correctly on outgoing calls Aldo but also nothing incoming, texts in and out all ok. Smarty blaming Lyca, Lyca insist all is done their end.
