Forum Discussion

ChrisTo_2156108's avatar
ChrisTo_2156108
SMARTY Rookie
11-07-2023

iMessage not working

I installed my SIM card having brought over my number and iMessage is not working. I have checked the number is right, which it is. I have turned off iMessage and FaceTime and turned back on again, t...
falkirk81's avatar
falkirk81
SMARTY Maverick
25-08-2023

I have the same issue, just spent 2 hours on the phone to apple and they have no idea why this is not activating. I moved from a Three contract to Smarty yesterday, had no issues with the Three contract sim but the Smarty sim refuses to activate iMessage. I have tried all steps here and with apple, no success!

  • Elizabe_2819067's avatar
    Elizabe_2819067
    SMARTY Pioneer
    08-07-2024

    Did you get this rectified? I have the same 

  • MSF's avatar
    MSF
    SMARTY Guru
    26-08-2023

    ChrisTo_2156108 falkirk81  I would also suggest looking at Settings for My Number - does it still have the original random number allocated to the sim when you first activated it? If so, manually change it to the number that you ported in and see if that is a cure.

    • NicolaM_2252527's avatar
      NicolaM_2252527
      SMARTY Rookie
      01-09-2023

      I am having the same issue since porting over from EE yesterday.  The imessage is green so 'on' but I'm unable to toggle.  My number shows the old, random number allocated pre-porting but I'm unable to manually change it.