Forum Discussion
Experiencing difficulties
Anderso_1253003 Did you already activate a sim each on your individual accounts and buy a Smarty plan?
Is your PAC code still valid i.e. not more than 30 days old? Is it your mobile number or the PACD code that the system won't accept?
If you are sure that everything is correct, then you will need web chat with Smarty Support team for them to investigate. (Also may need to check with previous provider that PAC is correct and valid)
Everything is correct and still the two Sims working independently. I thought the other sim would have stopped but it didnt
Anderso_1253003 The old sim from your previous supplier would stop once the PAC code had been used by Smarty.
It stopped working this morning.
Anderso_1253003 What does your account dashboard give as your number? It may take until 5.30 today to update if the PAC has somehow gone through from yesterday.
