Forum Discussion
Data doesn't work despite a full 5G signal
Hi LauraC92 . Have you checked this article for correct settings?; https://help.smarty.co.uk/en/articles/1155220-using-the-internet-after-you-ve-joined-smarty
I have looked into the setting these are all already there under the name smarty, I have re-inputted under the name 3 and it still doesn't work
I have tried in a second phone (my Dad who has a smarty sim that works) it still don't have data (I'm am currently in an area with a poor 4g signal, but his usually works outdoors)
Hi LauraC92 . Can you check your dashboard to see that you do actually have data available left on your plan?
If you do, then I wonder if there is a problem with the sim. Perhaps remove and gently clean and then replace in the phone.
If that doesn't work, I wonder whether a replacement sim will crack the problem.
