Forum Discussion
Can’t ring in or out on my phone
Hello, I suddenly have a problem whereby I can’t make or receive calls. I have changed to a new SIM card and still no joy. Swapping to a different Smarty sim resolves the problem. Smarty customer ser...
Thanks Decembersangel - just curious to know what handset had this issue with SMARTY, but not with iD Mobile?
It could be that:
- Phone service provider has to enable the voice service on its LTE cellular network. Called "VoLTE profiles", it contains the necessary information, for each service provider, to enable VoLTE on the customer's equipment.
- Device manufacturers have to update their devices, for all providers all over the world, with each operator's profile.
- If the service provider of a mobile isn't present within the device, the operating system won't connect and enable Voice over LTE.
