Forum Discussion
Auto-Renewal Failure
I have had the same, or a similar problem. I set up auto-renew some weeks ago when I changed my payment card. In the last 4 or 5 days, I have had repeated text messages from Smarty saying my plan is due to end and that I must set up auto-renew. Each time, I have logged on to my Smarty account, set up auto-renew and received an on-screen message from Smarty to say that I have auto-renewed. Not much later, I've received another text message to say my plan has expired. It's deeply frustrating and not really acceptable. I have emailed Smarty for customer support and await with anxiety.
Same **bleep** every month. It's holding an old card that I can't delete and no matter how many times I put the new card on auto renew it fails. Combine that with the piss poor reception, I don't know why we bother.
Gabriel_2315997 Possibly just as well that you have written to Smarty. I'm wondering whether they need to 're-set' your account in some way.
Having been with them some time now, this has never happened to us. Interestingly, I thought that accounts defaulted to the auto-renew turned on.
