Forum Discussion
Auto Renew experience
The way auto renewals work is payment should be accepted automatically.
However, if for any reason there's a payment failure (not enough funds for e.g). You will yes have a app saying service is paused but you won't be cut off until 12 hours after payment failure. This is a grace period so you've got time to make the payment.
Once the grace period is up, you won't be able to send or receive calls, texts or use any mobile data.
Thanks for clarifying this Jack. It is helpful to understand how the process actually works, given there is very little information on this from SMARTY themselves?
It sounds like “seamless” here refers to only part of the actual experience…so, the ability to make and receive calls for the 12 hours grace until the systems catch-up and realise the payment has been made! That’s not a great experience, as you would expect your dashboard to be accurate and up to date as soon as that money leaves your bank account really.
I feel, like WelshPaul I perhaps need to test this is the actual case when I next auto renew.
You can use add ons if the service is cut off as addon ons never expire (unless it's a data pass).
