Forum Discussion
[Announcement] BIG NEWS: You can now text shortcodes! 🎉
Hi, I need to send a text message to my bank to authorise a payment. They use a short code number and my texts are failing. Does Smarty support short code text numbers?
Thanks
Ironic twist, the credit card I use to pay for Smarty requires these short codes. It is now declining all transactions until I reply to the short code, so Smarty's own policy means Smarty cannot be paid.
This needs to be changed, it's ridiculous.
@Harry_2659500 This point has been raised frequently over a long period but for whatever reason, Smarty have not actioned it yet.
A mass exodus of customers will be the only thing that sorts this. It appears to have been a complaint for well over TWO YEARS, and as Three have no short code restrictions, there should be NO REASON for it not to operate here. It's ridiculous.
@MichaelF_725915 The point is that there has not been a mass exodus of customers. This would indicate that there are very many such customers for whom short code texts are not an issue.
To be fair, you don't actually know that there is no reason for Smarty not to have the function. They don't have the same functionality after the 3G turn off either.
