Forum Discussion

YulianK's avatar
YulianK
SMARTY Community Manager
21-02-2025

[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’...
NigelGi_2281539's avatar
NigelGi_2281539
SMARTY Rookie
10-11-2023

Hello, how can I enter a competition by text? When I try to text the 5 digit competition text line and the data required the text will not send, any advice welcome. Thanks

Jonathan_193810's avatar
Jonathan_193810
SMARTY Pioneer
16-11-2023

I’m now facing this issue for free services using these short code numbers. My GP and financial services use these numbers and I’m now stuck replying to them. I have to ring them which takes 40miutes instead of 2-3 seconds.  As it looks like Smarty are incapable of providing this service I will be looking for Black Friday deals this weekend. 

  • MSF's avatar
    MSF
    SMARTY Guru
    16-11-2023

    Jonathan_193810  Unfortunately, Smarty haven't yet decided to add this feature. It does seem to be an issue for a number of customers and I agree that there seems little option but to leave and find a network that does allow these texts if you are affected.

    So far, this has not been as issue for me, but I can certainly appreciate the problem.

    I have previously suggested that once the algorithm used by the bean counters shows that they are losing more customers than they are (or could) gain, then they may balance that against the cost of supporting the service.