Forum Discussion
RCS chat wrong number after port to Smarty
Okay MartinK_2563556, sometimes the following steps can help with this:
- Turn OFF RCS chats (“Chat features”) in the Google Messages app.
- Turn OFF the handset and carefully remove the SIM card.
- Check the SIM card is clean and undamaged, wait 15-minutes before re-inserting the SIM card.
- Turn ON the handset.
- Turn ON RCS chats.
🤞
Thanks for the suggestion.
It didn't work I'm afraid. After following the instructions and turning RCS chats on, it tried to verify my number but failed and reverted back to the old number.
I'm guessing perhaps you used the SMARTY SIM in your Oppo handset before switching your number to SMARTY, MartinK_2563556?
If so, Google's RCS servers registered the Oppo as using the number SMARTY allocated for your connection to their network.
Have you tried using the online Google Messages deactivation web portal?
If you've done this, then maybe just turn OFF RCS in Google Messages app for several weeks. The Google RCS servers usually sort themselves out, eventually.
Hi again.
Thanks for your replies.
You are right that I have been previously using the Smarty SIM in my Oppo handset. I had the old SIM as a second SIM but no longer required that hence the switch to using a single SIM.
I have tried to fill in the form in the link you provided but it keeps asking me to check the number and try again.
Thanks again.
