Forum Discussion

Unitysounduk's avatar
Unitysounduk
SMARTY Commentator
22-01-2025

Random dropping of calls

Hi every now and then my call will drop iv tried changing phone so I know it's got to do with my SIM 

Has anyone encountered this issue 

12 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    22-01-2025

    Unitysounduk There have been other reports of this. Have you looked at Coverage and Network Status for your area first?

    There are suggestions of congestion on some masts and sometimes properties are shielded from receiving a good signal.

    • Unitysounduk's avatar
      Unitysounduk
      SMARTY Commentator
      22-01-2025

      MSF 

      Hi thank you for your reply 

      It's been happening for months now I got a new phone because I believed it was the phone but it's not it's the SIM I ordered a replacement SIM but still having the same issue with the new SIM 

      • MSF's avatar
        MSF
        SMARTY Guru
        22-01-2025

        Unitysounduk  So it's looking like a poor signal level where you are. You have looked at the phone and the sim and excluded problems with either of those - it just leaves the signal. 

        Has it been worse since 3G was turned off? More pressure on 4G and 5G signal?