Forum Discussion

Britt-M_2288624's avatar
Britt-M_2288624
SMARTY Pioneer
21-09-2023
Solved

Problems after porting

I recently tried to join Smarty from GiffGaff. At first, it went well, I put in the new simcard, that Smarty sent, and I got my old number to work...    ...for one day...    ...until Smarty sent me an email telling me "Your port is successful". After that I can not call any number, nor can someone else phone or SMS me. 

On top of that...  ....when I then tried to open my account, Smarty insisted on sending the security code to my mobile! So I was stuck and still is.

What can I do?

 

  • Rebekah_150's avatar
    Rebekah_150
    21-09-2023

    Hey  Britt-M_2288624 

    I am sorry this has happened but we will need to look into your account to help further. If you can please contact our support team https://smarty.co.uk/contact and one of our advisors will be more than happy to help, available daily from 8am – 8pm.

    Rebekah

1 Reply

  • Rebekah_150's avatar
    Rebekah_150
    Team SMARTY
    21-09-2023

    Hey  Britt-M_2288624 

    I am sorry this has happened but we will need to look into your account to help further. If you can please contact our support team https://smarty.co.uk/contact and one of our advisors will be more than happy to help, available daily from 8am – 8pm.

    Rebekah