Forum Discussion

ColinGee_177946's avatar
ColinGee_177946
SMARTY Pioneer
01-12-2024

Porting a number

I am considering extending a Smarty group plan that currently has two numbers to having four numbers to cover the whole family. One of the existing Smarty numbers is not currently being used. Can I port a number from another provider to replace the Sarty number not being used? If so, I am likely to do that and get two new SIM cards and port our other numbers from that other provider also. Thanks

1 Reply

  • MSF's avatar
    MSF
    SMARTY Guru
    01-12-2024

    ColinGee_177946 If you have a sim that is activated, but not currently crying a Smarty plan, you can buy a plan and then go into the Account Dashboard and input the number and PAC from previous network to be transferred across. You then invite that sim owner to join your group That would take care of sim number three. 

    Sim number four would need a new sim.

    Details in this document: https://help.smarty.co.uk/en/articles/3406401-how-do-i-start-a-group