Forum Discussion
Poor speed
Hey Nichola_1731669,
I am sorry that you have been having issue with coverage you can check your network status here https://shorturl.at/bpN36 but I recommend speaking to our customer care team who can give the most up to date account specific information https://smarty.co.uk/contact available daily from 8am – 8pm.
I’ve checked status and that shows no issues and coverage checker for the area I’m in says should be good but must be the area because my phone is very poor also
- Chalkychap18-04-2024SMARTY Trendsetter
Unfortunately, the online coverage checker isn't necessarily a reliable guide to the real-world reception for a given location, Nichola_1731669. Reception might be better than predicted (by the computer models), sometimes its worse.
Below the SMARTY coverage checker results, it states:
Although we try to make these coverage results as accurate as possible, the information is only a guide. It doesn't guarantee availability in a particular location. The roll out plans are updated regularly and may change over time.
The https://mastdata.com site has real-world reception information for many locations in the UK.